Payment and cancellation conditions for summer visits
for tour operators

Summer visits are available from June 1st until Dec 3rd. Max about pf people per visit is 40. Should more people belonging to same group wish to reserve a visit, please contact us by email [email protected] 

Min order price is set for visit as following: 800 € for visit and 1500 € for visit and swimming in survival suits. No booking fees per reservation are charged at the moment of reservation. Full payment is charged 14 days before the visit date. 

No cancellation fees are charged if cancelled 14 or more days before the date of visit. 80 € cancellation fees are charged if cancelled between 8 to 13 days before the visit. If cancelled 7 days before cruise departure or later, min change 800 € is kept as cancellations fees.

In case of “no show”, being late for visit, 100% cancellation fees apply. Rebooking is a matter of availability and at extra charge. 

Cancellation fees are charged If cancelled for any reason, including restrictions due to COVID-19 and medical reasons. We recommend buying travel insurance covering costs caused by cancellations due to health condition or any other circumstances preventing travelling.

Date and time of the visit can be changed without extra charge latest 8 days before the visit. Charges may apply for the changes made 7 days or later before the visit. 

All cancellations and changes must be made in written and dated within the office hours in Finland (08:00-16:00, +2 GMT, Mon-Fri) by email [email protected]

POLAR EXPLORER WITHHOLDS THE RIGHTS

– to change the timetable / content of theist due to weather conditions or similar reasons
– to cancel a visit, swimming activity or both due to severe weather conditions. In case of visit cancellation passengers are offered either alternative time/date or full refund.

TIME ZONES

Visit time is always local Swedish time. When coming from Finland, please notice that Finland is one hour ahead of Sweden and cruise departure times are presented with both times.

FAQ

Most frequent questions and answers

Yes, you can choose your pick up and drop of location during the booking process. Price will be calculated accordingly. Your luggage will be stored in the bus during the tour. 

Yes, when you are coming by our shuttle bus you can store your luggage in the bus during entire trip. No special reservation for luggage is required.

Yes, you can make your way with your own car and park free of charge at the cruise terminal. There is no actual border between Finland and Sweden, you can drive non-stop via the border.

There is no age limit for participating in a cruise, children of all ages are welcome on board!
Survival suits are available at size 125 cm so if your child height is over 120 cm they can swim.

No, a double layer survival suit, which you will put over your normal clothes, will keep you insulated from cold water.
Swimming is voluntary – so if you don’t feel like it you don’t have to do it.

Walking on sea ice is allowed only when ice is solid and at least 20 cm thick. Early winter cruises may not allow walking on ice activity.
Captain makes a decision when it is safe to walk on ice on each cruise.

The ship is not wheelchair accessible due to high thresholds around the ship required for water holding in case of flood.

During the cruise meals are not served, but snacks and beverages can be purchased from the cafeteria on board.
Icebreaker buffet lunch is offered at extra charge in restaurant on shore after the morning cruise and before afternoon cruise.
Gluten and lactose intolerance is considered in all meals. Vegetarian meals are offered.

On the border, you might need to present a certificate of full vaccination against COVID-19 or proof of recovery from COVID-19 less than six months ago.
Please also have valid ID with you.
No other requirements apply.

In case the border of Finland or Sweden is closed due to emergency lock down, all cruises will be cancelled and your payment is fully refunded. 
In case the country where you were travelling from closes down and travelling outside of the country is prohibited for leisure reasons, standard cancellation policy will apply.
We recommend buying travel insurance covering costs caused by cancellations due to COVID, health conditions or any other circumstances preventing travelling.

No cancellation fees are charged if you cancel your booking 31 or more days before cruise departure.
25€ booking fees per person are non-refundable. 
If you cancel 30 days before cruise departure or later, 100% cancellation fees are charged.
In case of “no show”, being late for cruise departure or shuttle bus pick up resulting in missing the departure, 100% cancellation fees apply.
Cancellation fees are charged If cancelled for any reason, including restrictions due to COVID-19 and medical reasons.
We recommend buying travel insurance covering costs caused by cancellations due to health conditions or any other circumstances preventing travelling.

In case our icebreaker cruise is cancelled due to weather conditions or lack of passengers, you will be offered an alternative cruise date or time.
If none of the alternative options fit you, you will get a full refund.

We do not practice discount coupons. From time to time we have flash sales in our social media channels so follow us on our instagram (@polar.explorer.icebreaker) and on facebook (polarexplorericebreaker) to keep an eye on them.