Payment and cancellation conditions for summer visits
for tour operators
Summer visits are available from June 1st until Dec 3rd. Max about pf people per visit is 40. Should more people belonging to same group wish to reserve a visit, please contact us by email [email protected]
Min order price is set for visit as following: 800 € for visit and 1500 € for visit and swimming in survival suits. No booking fees per reservation are charged at the moment of reservation. Full payment is charged 14 days before the visit date.
No cancellation fees are charged if cancelled 14 or more days before the date of visit. 80 € cancellation fees are charged if cancelled between 8 to 13 days before the visit. If cancelled 7 days before cruise departure or later, min change 800 € is kept as cancellations fees.
In case of “no show”, being late for visit, 100% cancellation fees apply. Rebooking is a matter of availability and at extra charge.
Cancellation fees are charged If cancelled for any reason, including restrictions due to COVID-19 and medical reasons. We recommend buying travel insurance covering costs caused by cancellations due to health condition or any other circumstances preventing travelling.
Date and time of the visit can be changed without extra charge latest 8 days before the visit. Charges may apply for the changes made 7 days or later before the visit.
All cancellations and changes must be made in written and dated within the office hours in Finland (08:00-16:00, +2 GMT, Mon-Fri) by email [email protected]
POLAR EXPLORER WITHHOLDS THE RIGHTS
– to change the timetable / content of theist due to weather conditions or similar reasons
– to cancel a visit, swimming activity or both due to severe weather conditions. In case of visit cancellation passengers are offered either alternative time/date or full refund.
Visit time is always local Swedish time. When coming from Finland, please notice that Finland is one hour ahead of Sweden and cruise departure times are presented with both times.