Reservation, confirmation, rates rules 

Reservation can be done by email [email protected] or via partner access on website www.icebreaker.fi . Reservation is preliminary and is confirmed when the full payment is received.

• Full payment is due to 30 days prior to cruise departure.
• Cruise date, time and passenger name can be changed within the same season latest 72 h before the cruise departure at no charge. Changes made less than 72 h prior cruise departure are at 50 €/person extra charge.
  If changes are made less than 8 days before cruise departure, no refund is paid in the event of full cancellation of this reservation. 
• No cancellation fees are charged if cancelled earlier than 30 days before cruise departure. If cancelled 30 days before the departure or later, cancellations fees are charged according to cancellation conditions.

Should no payment received until due date, payment reminder will be sent with extra overdue fees 5 €.

Payment can be done online by credit card or by invoice.  Credit card surcharge 2.863% applies. No extra fees apply when payment is made by bank transfer. Payer is responsible for any bank fees from own side. An invoice for bank transfer or payment link for credit card payment will be sent to email address mentioned in reservation unless agreed differently. Invoice is sent 30 days before the cruise with due date 14 days before the cruise.

Charter cruise payment conditions to be discussed separately for each charter.

Cancellation terms and conditions

Cancellation fees are charged If cancelled for any reason, including but not limited to medical, local government restrictions, flight cancellations or other similar force majeure situations. We recommend buying a travel insurance covering loss caused by these conditions. All cancellation and changes must be made in written and dated within the office hours in Finland (08:00-16:00, +3 GMT, Mon-Fri.

Full cancellation:

More than 30 days prior the cruise     no charge

30 – 14 days prior the cruise                 25 € per pax booking fees are charged

14 – 8 days prior the cruise                    75 € per pax booking fees are charged

7 days or less prior the cruise                100% of the total amount will be charged

Decrease of the confirmed number of pax:

More than 30 days prior the cruise     no charge

30 – 14 days prior the cruise                    50% decrease no charge, over 50% 25€ per person booking fees are charged

14 – 8 days prior the cruise                      25% decrease no charge, over 25% 75€ per person booking fees are charged

7 days or less prior the cruise                100% cancellation fee for all 

Charter cruise cancellation conditions to be discussed separately for each charter.

No Show

Groups

Tour leader is free of charge in group of min 15 fully paying customers. Max 2 free persons in group. Tour leader is at 50% discount in group of 10-14 fully paying customers.

Child rates

Infant 0-3 years free of charge, child 4-12 (inclusive) years: -15 %

Passenger information

All passengers must keep valid ID during the cruise.
For individuals: at least one name per reservation is required, nationality of leading passenger, phone number if available.
For groups: group name or reference, tour leader name and phone number, nationality (according to majority).

Polar Explorer Oy withholds the right:

• to change the timetables / content of the Icebreaker Cruises due to weather conditions or other similar force majeure situation. Polar Explorer Oy shall not be held liable for any compensation for loss of gratification in case of an unforeseeable adverse weather conditions.
• to cancel a cruise in case of lack of passengers or for safety reasons. In this case a rescheduling or full refund is offered.
• to run own online promotions and campaigns