Reservation, confirmation, rates rules 
Reservation can be done by email [email protected] or via partner access on website www.icebreaker.fi . Reservation is preliminary and is confirmed when the full payment is received.

Payment terms and methods
Payment can be done online by credit card or by invoice.  No extra fees apply when payment is made by bank transfer. Payer is responsible for any bank fees from own side.

Credit card surcharge 3% applies when paid by credit card. Polar Explorer keeps right to charge credit card fees automatically if these was not included in balance at the moment of payment.

An invoice for 100% payment will be sent to email address mentioned in reservation unless agreed differently. Invoice is sent 45 days before the cruise with due date 30 days before the cruise.

If reservation is made 30 days or less before the service, payment should be made within 3 days, but before the date of service.

If no payment is received until due date, payment reminder will be sent with extra overdue fees 5 €. Polar Explorer keeps right to cancel unpaid reservation without notice.

Cancelling cruise or decreasing groups size doesn’t release customer from payment obligation according to cancellation terms and conditions.

Charter cruise payment conditions:
20% is charged 90 days before service date.
80% is charged 30 days before service date.

Cancellation terms and conditions
No cancellation fees are charged if cancelled more than 30 days before cruise departure. If cancelled 30 days before the departure or later, cancellations fees are charged.

Cancellation fees are charged If cancelled for any reason, including but not limited to medical, local government restrictions, flight cancellations or other similar force majeure situations. We recommend buying a travel insurance covering loss caused by these conditions.
All cancellation and changes must be made in written and dated within the office hours in Finland (08:00-16:00, +3 GMT, Mon-Fri)

Cancellation applies to cruise and all other services included into the order.

Full cancellation:
More than 30 days prior the cruise     no charge
30 – 14 days prior the cruise                       25 € per pax booking fees are charged
14 – 8 days prior the cruise                    75 € per pax booking fees are charged
7 days or less prior the cruise                   100% of the total amount will be charged

Decrease of the confirmed number of pax:
More than 30 days prior the cruise     no charge
30 – 14 days prior the cruise                  50% decrease no charge, over 50% 25€ per person booking fees are charged
14 – 8 days prior the cruise                    25% decrease no charge, over 25% 75€ per person booking fees are charged
7 days or less prior the cruise                   100% cancellation fee for all 

Changes of date or time
FITs and small groups max 15 pax
Cruise date and time can be changed within the same season at latest 72 hours before the cruise departure at no charge. Changes made less than 72 hours prior cruise departure are at 50 €/person extra charge. New date must be within 5 days after original reservation date.

Groups 16 pax and over
Cruise date and time can be changed within the same season at latest 8 days before the cruise departure at no charge.
Changes made 7 days or less before service date 150 €/group extra charge.
No changes allowed 3 days or less before the service date.

If changes are made less than 8 days before cruise departure, no refund is paid in the event of full cancellation of this reservation at any later time. 

Charter cruise cancellation conditions: paid deposits are non-refundable.

No Show
In case of being late for boarding or shuttle bus pick up resulting in missing the departure, 100% cancellation fees apply.
Rebooking cruise and accompanying services except lunch included into the order is a matter of availability and rebooking fees 50 €/pax apply. Should any service be unavailable the payment is non-refundable.
Lunch can not be rebooked and fully lost in case of “no show”. New reservation can be made at full price if available.

Groups
Tour leader is free of charge in group of minimum 15 fully paying customers. Maximum 2 free persons in group.
Tour leader is at 50% discount in group of 10-14 fully paying customers.

Child rates
Infant 0-3 years free of charge, child 4-12 (inclusive) years: -15 %

Passenger information
All passengers must keep valid ID during the cruise.
For individuals: at least one name per reservation is required, nationality of leading passenger, phone number if available.
For groups: group name or reference, tour leader name and phone number, nationality (according to majority).

Polar Explorer Oy withholds the right:
– To change the timetables / content of the Icebreaker Cruises due to weather conditions or other similar force majeure situation. Polar Explorer Oy shall not be held liable for any compensation for loss of gratification in case of an unforeseeable adverse weather conditions.
– To cancel a cruise in case of lack of passengers or for safety reasons. In this case a rescheduling or full refund is offered.
– To run own online promotions and campaigns.

Other
– Polar Explorer Oy shall not be liable or assumed responsible for any claims, losses, damages, costs, or other expenses arising out of inconvenience, loss of enjoyment, disappointment, distress or frustration, whether physical or mental.