Booking terms and conditions for cruising season 2024-2025
30 € booking fees per person (including infants) are charged at the moment of reservation.
Final payment is charged 30 days before the cruise date.
If a reservation is made 30 days or less before cruise departure, full payment is charged immediately.
No cancellation fees are charged if canceled 31 or more days before cruise departure. 30 € booking fees per person are non-refundable.
If canceled 30 days before cruise departure or later, 100% fees are charged.
In case of “no show”, being late for cruise departure or shuttle bus pick up resulting in missing the departure, 100% fees apply. Rebooking is a matter of availability and at extra charge 50€ per person.
Cancellation fees are charged If canceled for any reason, including travel restrictions and medical reasons.
We recommend buying travel insurance covering costs caused by cancellations due to health conditions or any other circumstances preventing traveling.
All cancellations and changes must be made in written and dated within the office hours in Finland (08:00-16:00, +2 GMT, Mon-Fri) by email [email protected]
Cruise date and time can be changed at any time, but latest 72 hours before the cruise departure. Cruise or cruise package price is paid according to the final choice of cruise. Change of date and time is only possible to available at the moment of change departures. 50€ per person changing fees apply to changes made less than 72 h before departure.
In case of the date change, cruises put on hold, the cancellation deadline is counted based on the original booking date.
Cancellation fees cannot be used for buying any other services.
SHUTTLE BUS
Please pay close attention on the location and time you chose for icebreaker shuttle bus pick up. Pick up time is always local time of pick up location.
TIME ZONES
When coming from Finland, please notice that Finland is one hour ahead of Sweden and cruise departure times are presented with both times.
EARLY SEASON CRUISES IN DECEMBER
Early December cruises are running normally in any ice conditions. Please note that Ice and it’s thickness is not guaranteed until mid December. By booking icebreaker cruise for early December, passenger accepts cruising at possible weak or “no ice” conditions. Walking on ice may not be available until early January.
SWIMMING ACTIVITY
Polar Explorer Oy shall not be held liable for any compensation for loss of gratification in case of swimming cancellation for safety reason an unforeseeable adverse weather conditions.
POLAR EXPLORER WITHHOLDS THE RIGHTS
– to change the timetables / contents of the Icebreaker Cruises due to ice or weather conditions or other similar force majeure situation. Polar Explorer shall not be held liable for any compensation for loss of gratification in case of unforeseeable adverse weather conditions.
– to cancel a cruise in case of lack of appropriate amount of passengers