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cancellation cover

COVID-19

terms and conditions

COVID-19 Cancellation Cover allows you to cancel your cruise and apply for a refund in case you cannot travel due to  sudden restrictions caused by COVID-19. Cancellation Cover applies to the original cruise fare and any additional extras purchased together with cruise and provided by Polar Explorer for those passengers that are not able to travel.  The imperative nature of the cancellation is always assessed based on valid official restrictions. Please note that you must provide a valid travel documents showing your origin departure destination and date along with the refund application request.

Cancellation Cover covers if

  • a tour is cancelled because of origin departure destination country national border or regional border crossing is restricted by government at the moment of originally scheduled departure for trip
  • a national border of Finland or Sweden is restricted for crossing for leisure purposes at the date of your scheduled cruise
  • a tour is cancelled because of rule of min 14 days quarantine upon return to home destination is set before the date of departure for a trip from home destination

Cancellation Cover does not covers if

  • a customer voluntarily decides not to travel because of fear of COVID-19 or not able to travel as being diagnosed with COVID-19. These cases to be claimed from travel insurance
  • any other services related to tour. Cancellation Cover only covers the icebreaker cruise fare for Polar Explorer and Arctic Explorer cruises and additional travel extras purchased from Polar Explorer together with cruise.
  • cancellation due to any other than Covid-19 restrictions reason
  • Cancellation Cover fee 25 € per person

PRICE

25 €

Price is same for any cruise fare.

Price is charged per person and covers all services included in same reservation.
Cancellation Cover is free of charge for children under 4 years.

EXAMPLES

covid-19 guidelines for our polar icebreaker cruise

Region lockdown

Your origin departure destination region is locked down for COVID-19 quarantine 2 days before your scheduled departure for a tour and you are not allowed to leave the region. Cancellation Cover makes it possible to get a refund for all the passengers included into the reservation against of departure from locked region proof.

covid-19 guidelines

Border crossing restriction

Border of Finland is closed for crossing for COVID-19 reason on your cruise departure day. Cancellation Cover makes it possible to get a refund for all passengers included into reservation against of proof that you are located in Finland on the day of your cruise departure (accommodation reservation confirmation).

covid-19 guidelines for our polar icebreaker cruise

14 days quarantine

Your local government is setting 14 days quarantine rule for all those returning from abroad. You decided to cancel the tour as you can not stay on quarantine for work or similar reason. Cancellation Cover makes it possible to get a refund for all the passengers included into the reservation against of residence location proof.

Refund claim procedure

You must cancel your reservation before scheduled cruise departure date. Cancellation to be sent by email [email protected]. Reservations cancelled after cruise departure are considered as “now show” and will not be processed. 
Include all necessary evidence into your cancellation email. Polar Explorer may request more information or clarification in order to proceed with refund.
Polar Explorer will handle the personal information related to Cancellation Cover with extra care and all information will be destroyed after the claims handling process has ended.
Claim and refund process may take up to 14 days.

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FAQ

Most frequent questions and answers

Yes, you can choose your pick up and drop of location during the booking process. Price will be calculated accordingly. Your luggage will be stored in the bus during the tour. 

Yes, when you are coming by our shuttle bus you can store your luggage in the bus during entire trip. No special reservation for luggage is required.

Yes, you can make your way with your own car and park free of charge at the cruise terminal. There is no actual border between Finland and Sweden, you can drive non-stop via the border.

There is no age limit for participating in a cruise, children of all ages are welcome on board!
Survival suits are available at size 125 cm so if your child height is close to 125 cm they can swim. It is up to responsible crew member decision if the child is grown enough and it is safe to swim for child. 

No, a double layer survival suit, which you will put over your normal clothes, will keep you insulated from cold water.
Swimming is voluntary – so if you don’t feel like it you don’t have to do it.

Walking on sea ice is allowed only when ice is solid and at least 20 cm thick. Early winter cruises may not allow walking on ice activity.
Captain makes a decision when it is safe to walk on ice on each cruise.

The ship is not wheelchair accessible due to high thresholds around the ship required for water holding in case of flood.

Lunch on board can be added at special price 20 € per person when booked together with shuttle bus. Lunch on board without reservation is 25 €.
Snacks and beverages can be purchased from the cafeteria on board.
Gluten and lactose intolerance is considered in all meals. Vegetarian meals are offered.

There is no border control between Finland and Sweden, driving is non-stop. Though occasional check may happen. Please also have valid ID with you.
If you hold Schengen visa, same visa is valid for both countries and single entry visa also valid to cross brothers within Schengen area multiple times. 

In case the border of Finland or Sweden is closed due to emergency lock down, all cruises will be cancelled and your payment is fully refunded. 
In case the country where you were travelling from closes down and travelling outside of the country is prohibited for leisure reasons, standard cancellation policy will apply.
We recommend buying travel insurance covering costs caused by cancellations due to COVID, health conditions or any other circumstances preventing travelling.

No cancellation fees are charged if you cancel your booking 31 or more days before cruise departure.
25€ booking fees per person are non-refundable. 
If you cancel 30 days before cruise departure or later, 100% cancellation fees are charged.
In case of “no show”, being late for cruise departure or shuttle bus pick up resulting in missing the departure, 100% cancellation fees apply.
Cancellation fees are charged If cancelled for any reason, including restrictions due to COVID-19 and medical reasons.
We recommend buying travel insurance covering costs caused by cancellations due to health conditions or any other circumstances preventing travelling.

In case our icebreaker cruise is cancelled due to weather conditions or lack of passengers, you will be offered an alternative cruise date or time.
If none of the alternative options fit you, you will get a full refund.

We do not practice discount coupons. 
We keep our prices as low as possible so everyone can join.