terms and conditions
COVID-19 Cancellation Cover allows you to cancel your cruise and apply for a refund in case you cannot travel due to sudden restrictions caused by COVID-19. Cancellation Cover applies to the original cruise fare and any additional extras purchased together with cruise and provided by Polar Explorer for those passengers that are not able to travel. The imperative nature of the cancellation is always assessed based on valid official restrictions. Please note that you must provide a valid travel documents showing your origin departure destination and date along with the refund application request.
Cancellation Cover covers if
Cancellation Cover does not covers if
Price is same for any cruise fare.
Price is charged per person and covers all services included in same reservation.
Cancellation Cover is free of charge for children under 4 years.
Your origin departure destination region is locked down for COVID-19 quarantine 2 days before your scheduled departure for a tour and you are not allowed to leave the region. Cancellation Cover makes it possible to get a refund for all the passengers included into the reservation against of departure from locked region proof.
Border crossing restriction
Border of Finland is closed for crossing for COVID-19 reason on your cruise departure day. Cancellation Cover makes it possible to get a refund for all passengers included into reservation against of proof that you are located in Finland on the day of your cruise departure (accommodation reservation confirmation).
14 days quarantine
Your local government is setting 14 days quarantine rule for all those returning from abroad. You decided to cancel the tour as you can not stay on quarantine for work or similar reason. Cancellation Cover makes it possible to get a refund for all the passengers included into the reservation against of residence location proof.
Refund claim procedure
You must cancel your reservation before scheduled cruise departure date. Cancellation to be sent by email [email protected]. Reservations cancelled after cruise departure are considered as “now show” and will not be processed.
Include all necessary evidence into your cancellation email. Polar Explorer may request more information or clarification in order to proceed with refund.
Polar Explorer will handle the personal information related to Cancellation Cover with extra care and all information will be destroyed after the claims handling process has ended.
Claim and refund process may take up to 14 days.