Payment and cancellation conditions
25 € booking fees per person (including infants) are charged at the moment of reservation. Final payment is charged 30 days before the cruise date. If reservation is made 30 day or less before cruise departure, full payment is charged immediately.
No cancellation fees are charged if cancelled 31 or more days before cruise departure. 25 € booking fees per person are non-refundable.
If cancelled 30 days before cruise departure or later, 100% fees are charged.
In case of “no show”, being late for cruise departure or shuttle bus pick up resulting in missing the departure, 100% cancellation fees apply. Rebooking is a matter of availability and at extra charge 50€ per person.
Cancellation fees are charged If cancelled for any reason, including restrictions due to COVID-19 and medical reasons. We recommend buying travel insurance covering costs caused by cancellations due to health condition or any other circumstances preventing travelling.
All cancellations and changes must be made in written and dated within the office hours in Finland (08:00-16:00, +2 GMT, Mon-Fri) by email [email protected]
Cruise date and time can be changed at any time, but latest 72 h before the cruise departure. Cruise or cruise package price is paid according the final choice of cruise.
Changes are a matter of availability.
In case of the date change, cruises put on hold, the cancellation deadline is counted based on the original booking date.
POLAR EXPLORER WITHHOLDS THE RIGHTS
– to change the timetables / contents of the Icebreaker Cruises due to ice or weather conditions or other similar force majeure situation. Polar Explorer shall not be held liable for any compensation for loss of gratification in case of an unforeseeable adverse weather conditions.
– to cancel a cruise in case of lack of appropriate amount of passenger reservations. In case of cruise cancellation passengers are offered either alternative ship/time/date or full refund.
Please pay close attention on the location and time you chose for icebreaker shuttle bus pick up. Pick up time is always local time of pick up location.
When planning other activities, transportations, please keep in mind that delays may occur.
When coming from Finland, please notice that Finland is one hour ahead of Sweden and cruise departure times are presented with both times.
EARLY SEASON CRUISES IN DECEMBER
Early December cruises are running normally in any ice conditions. Please note that Ice and it’s thickness is not guaranteed until mid December. By booking icebreaker cruise for early December, passenger accepts cruising at possible weak or “no ice” conditions. Walking on ice may not be available until early January.
Polar Explorer Oy shall not be held liable for any compensation for loss of gratification in case of swimming cancellation for safety reason an unforeseeable adverse weather conditions.
Polar Explorer Oy shall not be held liable for any compensation for any losses caused by delays due to weather conditions, road traffic and other events.