FREQUENTLY ASKED QUESTIONS

In this section, we’ve gathered answers to the most common questions we receive from our valued customers. Think of it as your one-stop resource for quick solutions, helpful insights, and detailed explanations. If you have a query, chances are you’ll find the answer right here. If not, feel free to reach out to us directly, and we’ll be more than happy to assist you.
Can I take shuttle bus from one location and go to another location after the tour?
Yes, you can choose your pick up and drop of location during the booking process. Price will be calculated accordingly. Your luggage will be stored in the bus during the tour.
Can I bring my luggage with me?
Yes, when you are coming by our shuttle bus you can store your luggage in the bus during entire trip. No special reservation for luggage is required.
Can I make my way to the cruise in own car?
Yes, you can make your way with your own car and park free of charge at the cruise terminal. There is no actual border between Finland and Sweden, you can drive non-stop via the border.
Is the cruise suitable for small children?
There is no age limit for participating in a cruise, children of all ages are welcome on board!
Survival suits are available at size 125 cm so if your child height is close to 125 cm they can swim. It is up to responsible crew member decision if the child is grown enough and it is safe to swim for child.
Is it cold to swim?
No, a double layer survival suit, which you will put over your normal clothes, will keep you insulated from cold water.
Swimming is voluntary – so if you don’t feel like it you don’t have to do it. Survival suits are available at size 125 cm so if your child height is close to 125 cm they can swim. It is up to responsible crew member decision if the child is grown enough and it is safe to swim for child.
Is it safe to walk on ice?
Walking on sea ice is allowed only when ice is solid and at least 20 cm thick. Early winter cruises may not allow walking on ice activity.
Captain makes a decision when it is safe to walk on ice on each cruise.
Is cruise available for wheelchair passengers?
Can I have lunch during the cruise?
Lunch on board can be added at special price 20 € per person when booked together with shuttle bus. Lunch on board without reservation is 25 €.
Snacks and beverages can be purchased from the cafeteria on board.
Gluten and lactose intolerance is considered in all meals. Vegetarian meals are offered.
How is Finland-Sweden border crossing organized?
What if new lock down rules are issued which prevent me from travelling to Finland or Sweden?
What if I need to cancel my cruise?
No cancellation fees are charged if you cancel your booking 31 or more days before cruise departure.
25€ booking fees per person are non-refundable.
If you cancel 30 days before cruise departure or later, 100% cancellation fees are charged.
In case of “no show”, being late for cruise departure or shuttle bus pick up resulting in missing the departure, 100% cancellation fees apply.
Cancellation fees are charged If cancelled for any reason, including restrictions due to COVID-19 and medical reasons.
We recommend buying travel insurance covering costs caused by cancellations due to health conditions or any other circumstances preventing travelling.
What happens if you cancel my cruise?
In case our icebreaker cruise is cancelled due to weather conditions or lack of passengers, you will be offered an alternative cruise date or time.
If none of the alternative options fit you, you will get a full refund.
Do you provide discount coupons?
Need More Help?
We hope this FAQ section has been helpful in addressing your queries. If you have any additional questions or need further assistance, please don’t hesitate to get in touch with us.