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Frequently asked questions
In this section, we’ve gathered answers to the most common questions we receive from our valued customers. Think of it as your one-stop resource for quick solutions, helpful insights, and detailed explanations. If you have a query, chances are you’ll find the answer right here. If not, feel free to reach out to us directly, and we’ll be more than happy to assist you.
FAQs
Yes, you can choose your pick up and drop of location during the booking process. Price will be calculated accordingly. Your luggage will be stored in the bus during the tour.
Yes, when you are coming by our shuttle bus you can store your luggage in the bus during entire trip. No special reservation for luggage is required.
Yes, you can make your way with your own car and park free of charge at the cruise terminal. There is no actual border between Finland and Sweden, you can drive non-stop via the border.
There is no age limit for participating in a cruise, children of all ages are welcome on board! Survival suits are available at size 125 cm so if your child height is close to 125 cm they can swim. It is up to responsible crew member decision if the child is grown enough and it is safe to swim for child.
No, a double layer survival suit, which you will put over your normal clothes, will keep you insulated from cold water. Swimming is voluntary – so if you don’t feel like it you don’t have to do it. Survival suits are available at size 125 cm so if your child height is close to 125 cm they can swim. It is up to responsible crew member decision if the child is grown enough and it is safe to swim for child.
Walking on sea ice is allowed only when ice is solid and at least 20 cm thick. Early winter cruises may not allow walking on ice activity. Captain makes a decision when it is safe to walk on ice on each cruise.
The ship is not wheelchair accessible due to high thresholds around the ship required for water holding in case of flood.
Lunch on board can be booked together with your cruise with a price of 30€/ per person. Desserts, snacks and beverages can be purchased from the cafeteria on board. Gluten and lactose intolerance is considered in all meals. Vegetarian meals are offered.
There is no border control between Finland and Sweden, driving is non-stop. Though occasional check may happen. Please also have valid ID with you. If you hold Schengen visa, same visa is valid for both countries and single entry visa also valid to cross brothers within Schengen area multiple times.
Cancellation terms depend on your ship, booking channel and booking date.
Polar Explorer direct bookings: the EUR 30 booking fee per person is non-refundable. No additional cancellation fee applies 31 or more days before departure; 100% applies 30 days before departure or later.
Arctic Explorer direct bookings made from 23 July 2026: the EUR 30 booking fee per person is non-refundable. No additional cancellation fee applies 4 or more days before departure; 100% applies 3 days before departure or later.
Read the Polar Explorer booking conditions or Arctic Explorer booking conditions and check your booking confirmation for the terms that apply to your booking. Partner bookings may have different terms.
In case our icebreaker cruise is cancelled due to weather conditions or lack of passengers, you will be offered an alternative cruise date or time. If none of the alternative options fit you, you will get a full refund.
We don’t offer any discounts but keep our prices as low as possible so everyone can join.
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